Terms and Conditions

Deposits & Payment:

  • Booking will only be confirmed on receipt of a 50% deposit.
  • Payment for full packages must be made in advance, or on arrival at Reception.
  • Pre-payment is required for all day packages and individual treatments.
  • All payments must be effected in South African currency (Rand).
    N.B. No foreign exchange facility is available at The Hydro.

Identification:

  • Positive identification in the form of a Passport, Identity Document or Driver’s licence is required at check-in.

Arrivals and Departures

  • Check-in time is not earlier than 14h00.
  • Check-out time is not later than 11h00. (Should you wish to remain on the premises after the official check-out time, please make this arrangement at Reception. A baggage storage room is available for your luggage upon request.)

Dress Policy:

  • It is essential for guests to bring their own bathing suit.
  • Guests should bring slippers, walking shoes, tracksuits, gym clothing, running vests, t-shirt and shorts.

Late/ Non-arrivals for Treatments:

  • Guests have the option to accept a shorter treatment at the cost of the full treatment.
  • If the treatment has to be cancelled, and cannot be re-scheduled, guests will be liable for the full amount.
  • Guests who depart early will be charged in full for any package treatments forfeited.

Optional extras:

  • It is advisable to book any additional treatments that are not included in your program schedule when making your reservation.

Children:

  • The Hydro does not permit guests under the age of twelve.
  • Children may accompany guests on arrival for their tour of The Hydro, as well as on departure.
  • Visits from children under the age of twelve during a guest’s stay will be restricted to the accommodation rooms only.

Low-Noise Policy:

  • Please note that under all circumstances, guests and family members must adhere to our low-noise policy. 
  • Please also note that laptops and cellphones are not permitted in the public areas. Their use should be confined to accommodation rooms or the Business Lounge.